Connect Stripe and open the Coupons/Credits reward area

After Stripe is connected, use Coupons/Credits to attach the reward that should fire when the referral unlocks. GrowSurf will handle the reward event and then issue the billing reward in Stripe.

Choose the reward type that matches the subscription experience

Coupons are the default option for subscription discounts, especially when you want a free month or a discount tied directly to the subscription. Credits are a better fit when the reward should accumulate on the customer balance instead.

Pick who receives the reward and save the connection

In double-sided campaigns, GrowSurf lets you issue the Stripe reward to the referrer, the referred customer, or both. Save the reward connection once the targeting and billing behavior match the offer you want to run.

Respect manual approval, currency, and test mode

If your campaign requires reward approval, GrowSurf waits until approval before issuing the Stripe reward. Also make sure the customer exists in the same Stripe mode you connected and that the customer or subscription currency matches the campaign currency.

Troubleshoot missing subscription rewards from the participant record first

When a reward does not show up, start with the participant activity log and reward details in GrowSurf. That usually tells you whether the reward is still pending approval, waiting on Stripe sync, or blocked by a customer or currency mismatch.