How to Keep Tremendous Referral Rewards Funded

Fund the balance from the Tremendous card

Open Program Editor > 4. Options > Integrations and select Add Funds on the Tremendous card. That opens Tremendous, where you add money and manage payment methods. Gift cards and prepaid cards cost face value — Tremendous does not take a cut on top.

Know what one balance covers

Your team has one Tremendous account and one balance, shared by every program that has Tremendous turned on. Budget against the total across programs, not per program. The balance can be held in USD, EUR, or GBP regardless of the currency a reward is sent in.

Let GrowSurf warn you early

GrowSurf reads your Tremendous balance so it can warn you when funds look too low to cover a reward. It cannot see or use your payment methods, and it only spends the balance on rewards you configured.

Recover a reward that failed

When a reward email cannot be sent, GrowSurf emails the program owner, and the reason appears on the participant’s detail page and in their activity log. The usual causes are a balance that is too low, an account that has not been approved yet, a dynamic reward rule that matched nothing, or a recipient email address Tremendous rejected.

Fix the cause, then select Retry Rewards on the Tremendous card. GrowSurf checks each reward against Tremendous before resending, so a winner is never paid twice.

Check the redemption still looks right

An unredeemed reward stays available until it expires, and until then the funds stay in your balance. The expiration date is shown in the reward email the winner received.