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ReferralCandy Alternatives: The Best Referral Program Software

Posted by Chris Tweten | Sep 17, 2021

Exploring ReferralCandy Alternatives

Looking for the best alternative to ReferralCandy? Look no further than GrowSurf. GrowSurf is the best alternative on the market. In fact, GrowSurf is the best referral program software for tech companies, period.

Company Best for Free Trial Cost Website
GrowSurf B2B SaaS, B2C Subscriptions, Financial Services,
Online Education, Online Insurance
14-day free trial $200/mo Visit
Referral Candy eCommerce stores with 100+ transactions a month 30-day free trial $49/mo + commission Visit

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GrowSurf vs ReferralCandy

Feature GrowSurf Referral Candy
Pricing $200/ month Starts at $49/month (+ commission)
Monthly Contract
Free Trial 14 days 30 days
Customer Success Manager Unknown
Ease of Implementation Hours to Days Days to Weeks
Participant Portal
Landing Page Builder Unknown
Email Marketing Automation Unknown
Custom Branding
Automated Reward Fulfilment
Analytics Dashboard
Run Multiple Campaigns at once
Fraud Protection

ReferralCandy Review

ReferralCandy is one of the leading referral program software providers on the market but it just isn’t the right fit for every business out there. ReferralCandy is a great choice for eCommerce businesses. The software is straightforward to use, fairly intuitive and many of their customers are happy with the outcomes that it produces.

There are, however, a number of pros and cons that every business should consider when deciding whether ReferralCandy is right for them.

ReferralCandy Pros

  • The actual referral process that they have created is excellent. This is the process that ReferralCandy has staked their reputation on and have built their business on. For eCommerce sites, the platform is streamlined and slick.
  • It is certainly a trustworthy brand with over 30,000 brands that have decided that they were the right choice.
  • If you are using a dedicated eCommerce platform such as Shopify, Magneto, WooCommerce, BigCommerce then you will be supported out of the box.

ReferralCandy Cons

  • The low pricing for startup businesses isn’t quite all that it seems. We agree that at $49 a month this is a seriously attractive prospect, but if you’re serious about getting referrals and are expecting a large number of transactions to occur you should bear in mind that at this price point you’re also paying a large amount in commissions to ReferralCandy.

    At first, this figure is at 5% for the first $1000 of commissions, this then drops to 3.5% until you reach $10,000 in a month. When you do the math, that means you could be paying upwards of $350 a month in commissions on top of paying the monthly subscription.

  • The $49 a month is ReferralCandy’s Premium plan. The next plan which works well for scaling businesses and larger enterprises costs $3,999 a month. That is a huge jump up in cost and one which most scaling businesses won’t be able to afford.
  • One of the best features that ReferralCandy offers, their dedicated account managers, are only available on the enterprise-level plan. This means that if you’re looking for personalized customer support you’ll need to be paying the massive subscription fee. Otherwise, you’ll have to make do with the live chat from someone who isn’t up to speed with your business.

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Top 3 ReferralCandy Alternatives

GrowSurf

GrowSurf is a platform that focuses heavily on the automation of customer acquisition at low costs for B2B and B2C businesses.

It has quickly become one of the leading referral program software providers thanks to the simple setup process, complete automation, and seamless integrations. Alongside that, there is comprehensive analytics that allows you to track, analyze and adapt -- all accessible from an easily understandable dashboard. If you already use the likes of Stripe and Zapier, you’ll be pleased to see the straightforward integrations that allow for even more automation capabilities. This allows you to put your growth on autopilot as your referral campaigns scale alongside your business.

Features

  • Referral links are generated automatically
  • The option to embed any element of the software into your own website
  • Automagic form detection for easy setup
  • Automated incentive fulfillment
  • Automated emails
  • Reward management
  • Detailed analytics with dashboard
  • Comprehensive customer support
  • Managed service available for all plans

Pricing 

Growsurf offers three paid plans:

  • Startup ($200 /mo) that supports up to 10,000 participants
  • Business ($400 /mo) that supports up to 25,000 participants
  • Elite ($600 /mo) that supports up to 75,000 participants

There's also a 14-day free trial available for which you don't need to leave your credit card information. You can cancel anytime.

FriendBuy

FriendBuy focuses on eCommerce brands and businesses in their offering. Whilst their market share has increased since they launched, there are a number of what one would deem to be core features that are only available to those on more expensive plans (Deluxe and Enterprise). The onboarding team is excellent and guarantees your program will be optimized and running smoothly from launch. They also offer a sophisticated analytics suite that appeals to both marketers and product teams.

Features

  • Onboarding and customer success teams
  • Easily accessible metrics
  • Developer level integration
  • Branded templates available
  • Automated reward fulfillment
  • A/B testing feature
  • Personal referral links

Pricing 

FriendBuy offers three paid plans:

  • Starter ($249 /mo) that supports up to $50,000 in total company sales a month
  • Deluxe ($749 /mo) that supports up to $100,000 in total company sales a month
  • Elite (Price available on contact) that supports over $100,000 in total company sales a month

There is a 30-day free trial available at all levels of the plan.

Extole

Extole offers solutions for referral systems to a number of different sectors, including retail, membership and loyalty programs. Their platform is an enterprise advocacy program that allows you to easily implement a rewards engine. They also offer some great templates that follow your branding making your offer easily shareable and increasing your brand awareness at the same time with the added bonus of language localization. The robust rewards engine allows you to not only handle both internal and external rewards but also has some rewards that can be automated.

Features

  • Pre-built, branded referral templates
  • Personalized links and codes
  • Language localization
  • Robust reward system
  • Profiles for participants
  • Integrated analytics
  • Library of webhooks and APIs

Pricing 

Extole does not publicly list their pricing plans, but you can book a product demo from their website. Extole does not offer a free trial on their website either.

Top Features of Referral Software

When shopping for referral program software, it’s important to qualify what it is that we’re looking for in terms of the features available and the benefits that they’ll provide. What follows is a list of the features that should be considered in any referral software that you are thinking of moving forward with.

Automation

If you want to run a business that is going to truly grow and scale, automation needs to be part of your game plan. Without it, you’ll be looking at hundreds of additional man hours that could end up slowing down your business rather than allowing it to thrive. Typically you’ll want to see these aspects of your referral campaign automated:

  • Campaign promotion
  • Participant link distribution through email or SMS
  • Notifications of campaign changes or award changes
  • Reward distribution
  • Reminder emails

Analytics

When you’re running a campaign it’s important that you’re able to see how it’s going, evaluate areas that are in need of improvement, track important metrics and create reports. The majority of tools will have some form of analytics attached to them but your new tool should be able to:

  • Have a clear dashboard that offers an overview of campaign performance.
  • Have explorable metrics such as conversion rates.
  • Identify your highest performing referrers (great to encourage additional incentives)

Bear in mind that this is at a minimum, the best referral program software will show even more than this.

Link Generation

A massive part of your referral program will be the links that you distribute to your participants so that they can share your offer. Without these, it’ll be either impossible or an inordinate amount of work to track your program and to accurately distribute rewards. The best referral program software will automatically create these links when a new referrer signs up to the platform, this not only removes a task that you would otherwise have to complete manually but also allows your participants to get sharing immediately.

Incentive Distribution

As long as you’re offering a digital form of reward, you should look out for a piece of software that automatically distributes rewards when they have been achieved. At the very least, you should receive a notification that an incentive has been unlocked and that the participant should receive it as soon as possible.

Alongside core features, there are also a number of additional elements that should be in your search criteria. These might not be considered core “features” as such but they should still be on your list when you’re comparing one referral program software to another.

  • Integrations : Look at your current tech stack and the tools that your team is using in their daily work. Do these seamlessly integrate with the platform you’re considering? If they don’t it might cause more hassle and work for both you and your team. Ask yourself questions such as; “Are you able to integrate with payment gateways like Stripe ?” “Can I link this to my email distribution software such as MailChimp ?”

  • Customer Support : At some point, something will go wrong with your referral campaign and it’s important to have a helpful and quickly available solution through the medium of a customer support team. Look for things such as 24/7 customer support, online chat, tickets, and other helpful features. One of the best ways to judge a company’s customer service record is to look at their reviews, make sure you do.

  • Cost : It might not be the most important factor for your business but looking for a good deal on a piece of software (one which you’ll be paying for regularly and for the foreseeable future) will make the finance team happy.

  • Scalability : The whole point of getting a referral program with software underway is so that you can promote growth in your business. Therefore, you should naturally want to consider if this platform can grow with you. If there’s a limit on the size of the program it can support look elsewhere.

  • Setup : Whilst this is only a short part of the big picture process, it can still be frustrating to have your precious time taken up with setting up a new platform. Many providers offer quick setup or even a managed service.

Which ReferralCandy alternative is best for you?

Comparing our three suggestions, GrowSurf, FriendBuy, and Extole, there are a number of options when it comes to finding an alternative to ReferralCandy. Many offer the core features that you have come to expect from referral program software, as well as advanced integrations.

Platform ReferralCandy GrowSurf FriendBuy Extole
Cost From $49/month + commissions From $200/month From $249/month Not Available
Free trial 30 days 14 days 30 days Not Available
Setup Assistance Unknown Yes Yes Unknown
Integrations 15 platforms 28 platforms 14 platforms Unknown
Customer Support Live chat support Live chat, dedicated account manager and knowledge base Email support Email support
Rating (overall)* 4.5 4.7 4.5 4.7

* Capterra rating

For a robust, scalable, and intuitive referral program software, GrowSurf is the best choice.

The system is designed to be simple so that you can focus on the important things while your business grows overnight. Interested in learning more? Book a call with our sales team and we’ll show you just how GrowSurf can put your growth on autopilot.

Already convinced? Sign up now and get your referral program started today.

Sign up for GrowSurf

Set up your referral marketing program with software that lowers your customer acquisition cost and saves you gobs of time.

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